If you would like to return a plant/pot, we can offer you an exchange within 14 days with the original receipt. 

If you would like to return a non-perishable item, please bring back the product to us un-used with the original receipt within 14 days and we can issue you a refund.

If you are unsatisfied with your flowers, please either email us a photograph or return them to our store within 3 days of receiving them and we will try to help.